HOW TO VALIDLY EXERCISE THE RIGHT OF WITHDRAWAL
Pursuant to applicable legislation and the Terms and Conditions of Sale accepted by you at the time of purchase, the exercise of the right of withdrawal is subject to the following conditions:
Return and Refund
If you are not happy with one or more of the products, you may return it intact and with the labels clearly visible and correctly inserted in the garment, within 14 working days from the date of delivery of the package to the carrier. The cost of shipping is borne by the customer.
LEGAL GUARANTEE OF CONFORMITY
In the event of receipt of defective products or products that do not conform to the orders placed, the customer has the right to have the conformity of the product restored free of charge by repairing or replacing the goods. The customer may exercise this right if the defect becomes apparent within a period of two years from the delivery of the goods and he reports the defect within two months of its discovery. In the event of a defective or non-conforming product, the supplier will, at its own expense, arrange for the product to be collected, subject to the customer’s availability.
LIMITS OF LIABILITY
The supplier shall not be liable for inefficiencies attributable to force majeure or unforeseeable circumstances in the event that it fails to execute the order in the manner and within the time stipulated in the contract, even in the case of malfunctions and / or failures of the Internet. The supplier shall also not be liable for damages, losses and/or costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to him, the customer being entitled only to a full refund of the price paid and ancillary charges incurred such as shipping and transport costs. The supplier also assumes no liability for any fraudulent and/or illegal use that may be made by third parties, credit cards and other means of payment, for the payment of goods purchased, if it demonstrates that all possible precautions based on the best science and experience of the moment and based on ordinary diligence.
RIGHT OF WITHDRAWAL
Consumers who, for any reason, are not satisfied with the purchase made, have the right to withdraw from the contract without penalty and without specifying the reason, within 14 working days from the date of receipt of the goods purchased. The withdrawal must be manifested by sending an email within the aforementioned period of 14 working days, to the address firstname.lastname@example.org, after which he must obtain the approval and authorisation to return the goods from the Supplier. Once the authorisation has been obtained, the customer may proceed with the physical return of the goods using the courier preferred by the Supplier. The consumer may not exercise this right of withdrawal for products made to measure or clearly personalised or which, due to their nature, cannot be returned or are liable to deteriorate or deteriorate rapidly. Within the term of 14 days from the date on which the customer communicated to the supplier his decision to withdraw from the contract, he must return to the sender-supplier, at his operating headquarters, all the goods purchased intact and in their original packaging including packaging, any documentation and accessory equipment, without any lack. The cost of returning the goods shall be borne by the consumer. Once the goods have been received, the supplier shall forward the entire amount paid by the consumer within 30 days according to the procedures indicated.
In the vent of a the legitimate exercise of the right of withdrawal, Max Moda srl will see to it that the buyer is refunded the price of the returned product within 30 days of receipt of the former. the shipping costs for the return are 15€ for Italy and 30€ for Europe